Question 1

Do I need a GP referral?

Accepted Answer

No. You can book directly. Some insurance policies require a referral before they will reimburse — we will check that with you before your first appointment rather than after.

Question 2

How many sessions will I need?

Accepted Answer

Most people need between three and six. We will give you an honest estimate at the end of the assessment, and if it turns out to be fewer we will discharge you early.

Question 3

Will it hurt?

Accepted Answer

Assessment can be uncomfortable because we need to reproduce your symptoms to understand them. Treatment should not be painful, and nothing happens without us explaining it first.

Question 4

What should I wear?

Accepted Answer

Something you can move in and that lets us see the area — shorts for a knee or hip, a vest top for a shoulder. There are changing rooms and spare kit if you have come from work.

Question 5

Which insurers do you work with?

Accepted Answer

Bupa, AXA Health, Aviva, Vitality and WPA are billed directly. We can invoice any other insurer for you to claim back, and we will give you the codes they ask for.

Question 6

Can I bring my child or baby?

Accepted Answer

Yes. There is a play corner in reception and babies are welcome in any appointment, particularly the postnatal ones.

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